Privacy & security

Wenbet Privacy Policy — Your data, our responsibility

Your personal data matters to us. Here you'll find a clear, transparent account of how wenbet collects, uses, and protects your information.

Last Updated: January 2026
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Important: By using wenbet's services, you agree to this privacy policy. This policy is part of our Terms & Conditions' Applicable together with.

1 Introduction

Wenbet ("we", "us", "our") places user privacy at the highest priority. This Privacy Policy explains what information we collect from you while using our website (wenbet.onl) and mobile application, how that information is used, and how it is kept secure.

We believe data protection is more than a legal obligation — it is our ethical commitment to our users. wenbet follows international data protection standards and handles your personal information with the utmost respect at all times.

If this policy changes, we will post a notification on the website and send an email to your registered address. Continued use of wenbet after any changes indicates your acceptance of the updated policy.

2 What information we collect

Wenbet collects various types of information needed to operate our services smoothly and improve your experience. A detailed breakdown of the data we collect is provided below.

Data type Example Mandatory?
Identity Information Name, date of birth, national ID number Yes
Contact Information Email address, mobile number Yes
Financial Information Mobile banking number, transaction history Yes
Technical Information IP address, device information, browser type Automatic
Usage data Game history, betting patterns, login times Automatic
Location Data Country, city (approximate) Automatic

We never store your password in plain text. All passwords are kept as encrypted hashes that no wenbet employee can read.

3 How We Collect Information

Wenbet collects information in several ways. Some is provided directly by you, while other information is collected automatically as you use our platform.

  • Registration Form: Information you provide when creating an account.
  • KYC Process: Documents submitted for identity verification.
  • Transactions: Information automatically recorded during deposits and withdrawals.
  • Cookies & Tracking: Information collected through cookies during website browsing.
  • Support contact: Information provided via live chat or email.
  • Third-Party Verification: Information received from payment processors or identity verification agencies.

We never collect your information without your knowledge or consent. The purpose of data collection is always clearly communicated.

4 Purpose of Data Use

Wenbet uses your data only for specific, legitimate purposes. We never sell your data or use it for any unauthorised purpose.

  • Account management: To ensure secure registration, login, and account protection.
  • Service Delivery: To provide gaming, betting, and transaction services.
  • Identity Verification: For KYC processes and fraud prevention.
  • Legal Compliance: To meet anti-money laundering laws and regulatory compliance requirements.
  • Customer support: To assist with your questions and resolve any issues.
  • Personalised experience: To suggest games and offers tailored to your preferences.
  • Security Monitoring: To detect and prevent suspicious activity.
  • Analytics: To generate anonymous statistics for improving platform performance.

We always obtain your consent before sending promotional emails or SMS. You can opt out of marketing communications at any time.

5 Data sharing & disclosure

Wenbet does not sell your personal data to third parties. However, there are specific circumstances where we may share information. These are clearly outlined below.

  • Payment Processors: Payment providers such as Mobile Pay, Nagad, and Rocket receive only the limited data required to process transactions.
  • Identity Verification Services: Documents are sent to accredited verification agencies to complete KYC.
  • Legal Authorities: To comply with court orders, investigations, or regulatory authority requirements.
  • Fraud Prevention: Industry-level data sharing schemes to prevent online gaming fraud.
  • Business Transfer: In the event of a merger or acquisition — users will be notified in advance.

We have formal agreements with all third parties, ensuring they use your information only for its intended purpose and adhere to strict privacy standards.

6 Cookie policy

Wenbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Type Purpose Duration
Essential Cookies Login sessions, security, and core site functionality Session
Functional cookies Language preferences, remembering user settings 1 year
Analytics cookies Site usage statistics (anonymous) 2 years
Marketing Cookies Showing relevant ads and offers 90 days

You can disable cookies through your browser settings. However, disabling essential cookies may affect certain site features. We always obtain separate consent for marketing cookies.

7 Data retention & security

Wenbet uses the highest industry-standard security measures to protect your data. Our data centers hold international security certifications and undergo regular security audits.

  • Encryption: 256-bit SSL/TLS encryption is applied to all data transmissions.
  • Database Security: Stored data is secured with AES-256 encryption.
  • Firewall: Advanced firewall and intrusion detection systems are active.
  • Access Control: Only authorised personnel can access data on a need-to-know basis.
  • Regular Backups: Data is securely backed up for disaster recovery purposes.
  • Penetration testing: External security audits are conducted at least twice a year.

We retain your data in accordance with legal requirements. Financial transaction records are generally kept for up to 5 years after account closure, after which data is securely deleted or anonymised.

In the event of a security breach, we are legally required to notify affected users within 72 hours.

8 Your Rights

As a wenbet user, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

You're in control of your data

Wenbet ensures you always remain in control of your own data

1
Right to Access

You can request to see what information we hold about you at any time.

2
Right to rectification

You may request corrections to any inaccurate information in your account.

3
Right to erasure

Under certain conditions, you may request that your personal data be deleted.

4
Right to restrict processing

You can request that we stop using your data for specific purposes.

5
Right to data portability

You may request a copy of your data in a standard portable format.

6
Right to Object

You can object to your information being used for marketing or profiling purposes.

9 Children's Privacy

Wenbet strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we discover that information has been collected from a minor, we will immediately close that account and delete all associated data. If a parent or guardian suspects their child is using wenbet, please contact us right away.

A note for parents: Monitor your child's internet use and ensure they do not access online gaming sites.

10 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team typically responds within 48 hours.

  • Email: support@wenbet.onl
  • Live chat: Available 24/7 via website or app
  • Response time: Typically within 24–48 hours

To request deletion, correction, or export of your data, log in to your account and contact support. Requests are typically completed within 30 business days after identity verification.

Our Commitment to Protecting Your Privacy

Wenbet protects your data with real action, not just words

End-to-end encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — completely unreadable by hackers or any third party.

Data is never sold

Wenbet never sells your personal data to advertisers or third parties. Your data is used solely to provide our services.

Full user control

You may request to view, correct, download, or delete your information at any time. We process all requests within 30 business days.

Regular Security Audits

Our systems are audited by external security experts at least twice a year. Any vulnerabilities identified are addressed promptly.

Transparent Policies in Bengali

Wenbet's Privacy Policy is written in plain language so you can understand it easily. We've avoided complex legal jargon and explained everything in simple, straightforward terms.

Instant notifications

In the event of any policy update or security incident, we notify all affected users within 72 hours.

Join a Safe & Trusted Platform

Enjoy the best Sports Betting and gaming experience on wenbet — with your privacy fully protected.

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